CONTACTS

Give Us A Call
Tel : +86 18675762929
Whatsapp : +86 18675762929

Email Us
Email : lazhome.us@gmail.com
Skype : lazhome Chen

Address
1363141ST AVE 5A Flushing 11355

Question? Concern? We’re here to help. Fire off a message using one of the communications channels below and we’ll get back to you as quickly as possible. If you have an order number, please include it with your message.

Alternatively, please visit the FAQ’s page where we have most of your questions covered.

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    Contact Us

    If you’ve got a question regarding any of our products, or you need to get in touch for any other reason, please fill out this form below and we’ll get back to you as quickly as possible.

    Call Us: +86 18675762929
    Email Us: lazhome.us@gmail.com
    Skype : lazhome chen

    HEAD OFFICE : 535 S broadway Hicksville, NY 11801
    PRODUCTION BASE : Chaoan Country, Chaozhou City, Guangdong Province

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    Where are the products manufactured?

    All LAZHOME products are manufactured in China through LAZHOME-owned, as well as third party suppliers. LAZHOME employs a team of technical and quality control experts in China who work closely with all facilities to insure the highest standards are met during the product development and manufacturing process.

    Where do you ship from?

    We operating with multiple fulfillment centers. We have warehouses in the US. All orders are shipped from the warehouse closest to the shipping address provided at checkout. However, we cannot promise an order will ship from a certain warehouse, as our team works as hard as possible to get orders out as quickly as they can, and stock may be limited in select warehouses. In this case, orders will ship from the warehouse that has sufficient stock.

    Where can I have my order shipped?

    We ship anywhere within the continental United States, Alaska, or Hawaii. If you have an APO/FPO/DPO* address, call us at +1 929-280-9299 to place and order and obtain a custom shipping quote. We’re currently unable to ship outside the United States.

    We are unable to ship to a United States territory directly. Please use a freight forwarder if that is the product’s end destination.

    * Please note that anything marked Freight (LTL) cannot be shipped to an APO/FPO/DPO address since LTL carriers cannot deliver to these addresses and the items are too large to be shipped via USPS/MPS.

    How long will it take to get my order?

    All orders are shipped from our warehouse within 1-2 business days of the order being placed.

    The shipment will arrive between 7-14 business days after the shipment date, depending on the availability of the carrier provider, and location.

    Shipment delays may occur if the shipment requires customs clearance or inspection in your country, or if there are transportation delays caused by the carrier service.

    COVID-19: Delays may occur due to the current health emergency situation.

    What shipping carriers do you use?

    We use all major carriers, such as UPS/DHL/FedEx. You’ll be asked to select a delivery method during checkout.

    Important Tips to Keep in Mind

    When trying to figure out what your shipping cost will be:

    The shipping price for each individual item is usually more than the total cost of a single large shipment. Add all the items to your cart before checking the final shipping price

    We ship by two main methods

    Standard Shipping

    This means UPS, FedEx, DHL, USPS or some other common carrier that provides insurance and tracking. Shipping for additional items usually only goes up incrementally, determined by shipment weight. Keep in mind all orders over $49 on are eligible for Free Standard Ground Shipping Rates within the continental United States. Keep in mind that Hawaii, Alaska, and Puerto Rico are excluded from this offer and will have higher shipping costs and requirements.

    Freight or “LTL”

    This is reserved for large, heavy or oversized items such as large sinks, bathtubs, shower doors, etc. As these are placed onto a pallet, require a scheduled delivery, extra insurance, the cost to ship by this method is more expensive. Adding additional items to this method does not usually increase the cost by a great amount. Orders requiring Freight Shipping that are over $1500 may be eligible for Free Freight Shipping!

    Shipping Methods
    Types of Shipments

    From the big to the small, we ship it all (mostly). Every shipment method we use is trackable and insured. Below is a list of our shipment methods and their shipping times. All shipment times are shown in business days, which is Monday through Friday (no weekends), excluding holidays. Shipment times are average and remote locations, shipments during the winter holiday season, and cases of extreme weather may exceed the mentioned shipment times.1

     

    Standard Shipping – This means UPS, FedEx, USPS or some other common carrier that provides insurance and tracking. Shipments often need to be signed for, but shipments can be left at driver’s discretion. Items shipped by this method have several “speeds”:

    Super Saver Shipping

    This is our usual “Free Shipping” method. Shipments that are eligible for Free Shipping will have this option available. Shipment times are 7-10 business days.

    Standard Ground Shipping

    5-7 Business Days. This is a slightly higher priority – these orders are processed before Super Saver shipments. Shipment time is 5-7 business days.  all orders over $49 will be eligible for free Standard Ground Shipping; special rules apply in order to receive free freight shipping. Shipped orders over $1500 will be eligible for free 

    Second Day Air

    The shipment time on this package is two business days – The day following the ship-day is the first day. Ex. Item ships on Friday (not counting Sat/Sun) and arrives on Tuesday. For Non-Contiguous States and Territories, use this method for shipping – the ship time for these locations is about 2-3 business days.

    Next Day Air

    The shipment time on this is one business day. An item will be delivered the following business day if the carrier receives that item in time for their daily cut-off (varies by carrier). **When choosing this method, please be aware of Expected Time To Ship of the products (warehouse turn-around).

    Can I return my product?

    We always aim for make sure our customers love our products, but if you do need to return it we offer extra 15 days FREE RETURN (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast.

    Just start a return and we’ll take you through the process.

    See our full Return Policy.

    How secure is my online order?

    LAZHOME is committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers

    What payment methods do you accept?

    We accept all major credit cards (VISA, Mastercard, AMEX), PayPal

    Are there any exchange rates?

    All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

    How do I change or cancel my order?

    We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Please note that any orders that have already been packed or shipped cannot be cancelled. Once orders are shipped we cannot make changes to delivery address, or make any product changes.

    Can I change my shipping address after placing an order?

    Please be advised that in very small instances, we can change your shipping address within the next 3-4 hours of your order. However, any long than that, your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination’s customs department will have the package on hold.

    Received the wrong Item

    If we’ve sent you something you didn’t order, we want to get the correct item to you as fast as possible.

    To get started:

    1) Go to My Orders

    2) Select “Replace Item or Parts”

    3) Choose “Not what I ordered”

    4) Pick your preferred resolution (refund or replacement)

    5) We’ll provide return instructions

    We’ll also send this info to the supplier so don’t receive the wrong item again! Be sure to complete this process within 30 days of the delivery date.

    What is the opening size of the faucet?

    Opening holes in all vessel faucets measure 1 3/8” diameter.

    How big is the drain hole of the sink?

    Drain holes in all sinks measure 1 3/4” diameter.

    Are all sinks equipped with drainage components?

    If ordering just the vessel bowl, it may not come with a pop-up drain. However, all combinations of faucets and sinks come with a drain assembly. Make sure to double check whether the one you have selected comes with a matching drain. We also sell drain assemblies separate.

    What is the thickness of the glass of the shower door product?

    Most shower doors and enclosures have 3/8” and few 5/16″ thick glass.

    What is the shower room made of?

     shower bases are acrylic and fiberglass composite complemented with a wood reinforcement.

    What is the standard warranty for shower panels and faucet?

    The Limited Lifetime Warranty refers to the finish of the product. A two (2) year faucet (3) year warranty for all shower panel parts. For further information, please visit our Warranty Page.

    Is the kitchen sink designed with standard size drainage holes?

    Yes, all kitchen sinks have standard 3 1/2” diameter drain holes.

    What is the standard warranty for all kitchen faucets?

    The Limited Lifetime Warranty refers to the finish of the product. Mechanically, they have a one (1) year warranty on sprayer parts and five (5) year warranty for cartridges. For further information, please visit our Warranty Page.

    Is the kitchen sink designed with standard size drainage holes?

    Yes, all kitchen sinks have standard 3 1/2” diameter drain holes.

    What are the specifications of the kitchen sink?

    kitchen sinks are either 16 gauge or 18 gauge, with all sinks having type 304 nickel bearing stainless steel content.