Returns 

We accept returns. All returned merchandise must be in resalable condition with original packaging, all parts included, and never installed.

In the case where an item was received defective or not as ordered, we will replace it at our shipping costs. An item can be returned if you changed your mind or don’t like it, but it will be subject to a 25% restocking fee, and return postage at your expense. (Exception to brand Mountain Plumbing items, which will incur a 35% fee).
If an item needs to be returned and at time of purchase the shipping was free, a fee for shipping charges will be deducted from the refund for the returned item.

If a delivery of an order is refused, it will be regarded as a general return and will incur a restocking fee + return shipping cost.

An order that has not been shipped yet can be cancelled. To cancel an order that has not yet shipped, please call or email us immediately. Once an item or an order has been shipped it cannot be cancelled, and you will have to process a general return.

For returns, please email to info@Lazhome.net for an RMA and return instructions. Notification must be sent before returning anything. Items can be returned within 30 days of date of purchase.

We are not responsible for any labor costs which may occur as the result of the installation of wrong or defective parts.

Items that are discontinued models cannot be returned, and are a final sale.

Eneral Returns

For most items, you may initiate a return for refund of the purchase price (not including shipping) within 30 days of receipt. Items returned between 31 and 60 days after receipt will only qualify for a store credit. Items cannot be returned or exchanged after 61 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.

To qualify for a general return, the item(s):

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging
  • Must not have any writing on the original packaging
  • Must not be missing pieces

Efective Returns

You may initiate a return for defective item(s) within 90 days of receipt for a full refund. Once a return has been set up and returned to our warehouse, it will be inspected. If the return is deemed to be defective, a full refund will be applied to your account.

To qualify for a defective return, one of the following must apply:

  • Item has a defect that hinders its usability for the purpose of which it was designed
  • Item was damaged during transit prior to delivery
  • Incorrect item was received

Refunds

We will notify you via e-mail of your refund once we have received and processed a returned item. We will do our best to process the return quickly. Please allow 2-3 business days for processing. Refunds will be credited to the original purchasing credit card or PayPal account.

Shipping

Our shipments arrive fast, as we have several shipping points and orders get shipped from the point closest to you. We ship by UPS, FedEx, USPS, etc. Bulky items get shipped by motor freight. We ship daily every business day, except for Saturday, and on Friday shipping closes at 1:00 PM.

Shipping International

We ship international too, by UPS or USPS or motor freight when necessary. All customs fees, border duties, taxes etc. are the buyer’s responsibility. If you want to find out what the fees would be, please contact your local UPS or Post Office, as fees vary by specific areas and provinces. Shipping with USPS can delay shipping with approx. 1-2 days.

ustomer Support Teams

All Products: (+1) 929-280-9299
Flooring and Tile Specialist Team: (+1) 929-280-9299